Named after a comment often heard in conflict situations, THIS IS OUT OF CONTROL!¡, is a versatile and practical guide for people from all walks of life. This terrific resource can be used as a personal self help guide to assist in improving relationships and communication. It can be helpful to people after they read it through just once. Others may choose to use the resource in a more in-depth way, following the suggested activities in order to more fully incorporate the skills into their lives. It can also be used as a resource by therapists, to assist clients in managing and resolving conflict in ways that will enrich their lives.